Frequently Asked Questions
Everything you need to know about outfitting your pet in style.
How do I choose the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length, then allowing a two-finger gap for comfort. If your pet is between sizes, we suggest ordering the larger size.
What is your return policy for pet apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a specific event.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, some luxury pieces with sequins or delicate lace may require hand washing or spot cleaning. Please check the care label on each garment.
Do you offer international shipping?
Yes, Pet Store Direct ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.